Terms and Conditions

These terms apply to your use of the Not Just Neon website and to enquiries, quotes, orders, artwork approvals, production, delivery, and related services unless we agree different written terms with you.

By using this website, requesting a quote, approving artwork, or placing an order, you agree to these terms. If you do not agree, please do not use this website or place an order with us.

Quotes are based on the information available at the time, including sign type, size, materials, artwork, lighting, finish, fixing method, delivery requirements, and any timescale discussed.

Unless stated otherwise, quotes are valid for 30 days from the date they are issued. We may need to revise a quote if the design, artwork, specification, delivery requirement, supplier cost, or production requirement changes.

If a change affects the price, we will confirm the revised cost before proceeding. VAT, delivery, installation, or express production charges will be included or excluded as stated in the quote.

Most custom sign orders require payment before production starts unless we agree otherwise in writing. We do not treat an order as confirmed until the required payment and any required artwork approval have been received.

If payment is delayed, production, delivery, or installation timescales may also be delayed. Any quoted lead time starts from the point we have the information, payment, and approvals required to begin.

We may provide artwork guidance, layout support, proofs, mockups, or production previews to help confirm the sign specification. Proofs are intended to confirm layout, wording, scale, colour direction, and production details before the sign is made.

It is your responsibility to check all proofs carefully, including spelling, wording, logo use, colours, dimensions, orientation, fixing details, and any other information shown. Written approval allows us to proceed on the basis of the approved proof or specification.

Once artwork or production details are approved, we are not responsible for errors that were present in the approved information. Changes requested after approval may delay production and may carry additional costs, especially where materials have been ordered or work has started.

Custom signage involves physical materials, lighting, screens, photography, and manufacturing processes. Colours, brightness, mirror effects, acrylic finishes, metal finishes, printed detail, and illuminated effects may look different in person compared with screen previews or photographs.

We will make reasonable efforts to match the agreed design direction, but we cannot guarantee exact colour matching across different screens, materials, lighting conditions, or production methods. If a very precise match is essential, tell us before ordering so we can advise whether samples, references, or additional checks are needed.

Small tolerances in size, finish, positioning, lighting appearance, and material behaviour can occur with custom-made products. Unless a tighter tolerance is agreed by us in writing before production, finished sign dimensions may vary by up to 20mm from the approved specification or proof. For larger signs, a tolerance of up to 2% of the stated dimension may apply where this is greater than 20mm.

These tolerances are not automatically treated as faults unless they make the sign materially different from the agreed specification or unsuitable for the purpose we confirmed in writing.

Lead times are estimates unless we expressly agree a guaranteed deadline in writing. Typical lead times may be affected by artwork changes, approval delays, material availability, supplier delays, courier delays, workload, installation requirements, or events outside our reasonable control.

We will make reasonable efforts to keep you updated if a delay occurs. We are not liable for indirect losses, missed events, loss of profit, or other consequential losses caused by delay unless required by law.

Where delivery is arranged, risk in the goods normally passes to you when the sign is delivered to the address agreed with you. Please inspect the package and sign as soon as possible after delivery.

Visible courier damage should be noted with the courier where possible and reported to us promptly with clear photos of the packaging, label, damage, and sign. Claims for delivery damage, shortages, or obvious defects should be made in writing within 7 days of delivery so the issue can be investigated properly.

Please keep all packaging until any delivery or damage issue has been resolved. If packaging or goods are disposed of before inspection, it may limit what we can do with the courier, supplier, or production team.

Unless installation is expressly included in the quote, signs are supplied for the customer or their installer to fit. Any fitting guidance we provide is general guidance only and does not replace a site-specific installation assessment.

You are responsible for checking that the wall, surface, electrical supply, permissions, access, and installation environment are suitable for the sign. Outdoor use, damp areas, public spaces, rental properties, listed buildings, and commercial premises may need additional checks or approvals before installation.

We are not responsible for damage caused by incorrect installation, unsuitable surfaces, misuse, unauthorised modification, poor electrical supply, exposure outside the agreed specification, or failure to follow provided guidance.

Because most Not Just Neon products are made to order, cancellation and refund options are limited once design work, procurement, production, or custom fabrication has started.

If you ask to cancel before production has started, we will review the order status and confirm whether a refund is possible. Any refund may be reduced to cover design time, artwork preparation, materials ordered, payment fees, administration, or other costs already incurred.

Once production has started or a sign has been made to your approved specification, refunds are generally not available simply because you have changed your mind. This does not affect any legal rights you may have if goods are faulty, not as described, or we have otherwise failed to meet obligations that cannot legally be excluded.

If you believe a sign is faulty, please contact us promptly with your order details, photos or videos of the issue, and a clear description of the problem. We may need to inspect the sign or request further evidence before confirming the appropriate remedy.

Where we accept that a product is faulty due to our materials or workmanship, our usual remedy will be repair, replacement of the affected part, remake, or refund of the affected item, depending on the issue and what is reasonable in the circumstances.

Any stated warranty does not cover accidental damage, misuse, incorrect installation, unauthorised repair or modification, unsuitable environments, normal wear and tear, or issues caused by third-party handling after delivery.

If you provide logos, artwork, wording, brand names, images, or other content, you confirm that you have the right to use it and to ask us to reproduce it as part of the sign.

You are responsible for any claim that customer-supplied content infringes someone else’s rights. You agree to cover reasonable losses, costs, or claims we incur because of content you provided without the proper rights or permissions.

Our website content, photography, layouts, designs, written content, and branding are owned or controlled by us or our licensors and must not be copied, reused, or reproduced without permission.

We may photograph completed signs for records, portfolio use, website content, social media, marketing, or examples of our work unless you tell us in writing before production that the project is confidential.

If a non-disclosure agreement or confidentiality requirement is needed, this must be raised before the order is placed. We will not knowingly publish confidential customer information where confidentiality has been agreed in writing.

The information on this website is provided for general guidance. Product descriptions, images, pricing guidance, lead times, and specification notes may change over time and may contain errors or omissions.

We may update, change, suspend, or remove website content without notice. Website content does not create a binding quote or order unless confirmed by us directly in writing.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or rights that cannot legally be excluded.

Subject to that, we are not liable for indirect, consequential, or business losses, including loss of profit, loss of revenue, loss of opportunity, loss of data, or business interruption. Where we are liable for an order, our liability will usually be limited to the amount paid for the affected goods or services.

We are not responsible for failure or delay caused by events outside our reasonable control, including supplier shortages, courier disruption, strikes, severe weather, fire, flood, power failure, equipment failure, illness, legal restrictions, pandemics, or other events that prevent normal production or delivery.

If such an event affects an order, we will contact you where practical and discuss the available options, which may include a revised timescale, alternative specification, or cancellation subject to costs already incurred.

If there is a problem with an order, please contact us first so we can review it and try to resolve it directly. We may ask for photos, videos, packaging, installation details, or other evidence to understand the issue properly.

Both parties should make reasonable efforts to resolve disputes through communication before taking formal action.

These terms are governed by the laws of Northern Ireland. The courts of Northern Ireland will have jurisdiction, except where consumer protection rules require a different approach.

If you have questions about these terms, contact us using the details below.