1. Introduction
Welcome to Not Just Neon (referred to as "we", "us", "our" or "Company"). We are committed to protecting your privacy. This Privacy Policy explains our online information practices and the choices you can make about how your information is used.
2. Information We Collect
Information You Provide Directly
We collect information you provide when you fill out forms on our website, including your name, email address, phone number if you choose to share it, your message content, and any design files or reference files you upload with an enquiry.
Information Collected Automatically
Subject to your consent choices, we may collect information about your visit such as pages viewed, the page you submitted an enquiry from, referring website, approximate device and browser information, and whether key actions like contact clicks or form submissions took place.
Cookies and Similar Technologies
We use cookies and similar technologies to remember your cookie preferences, measure website performance, and understand which marketing activity leads to visits and enquiries when you consent to that tracking.
3. How We Use Your Information
- •To respond to your inquiries and requests
- •To review uploaded files and design references so we can answer your enquiry properly
- •To improve our website and services
- •To analyze website usage and conversion trends where you have consented
- •To measure the effectiveness of paid campaigns where you have consented
- •To comply with legal obligations
- •To protect against fraud and security threats
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- •Service providers who help us host the site, receive enquiries, and store uploaded files
- •Legal authorities when required by law
- •Entities involved in business transactions or reorganization
- •Analytics and advertising providers such as Google, Meta, and Microsoft where you have consented to that tracking
5. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
6. Your Rights
You have the right to access, update, or delete your personal information at any time. You can also opt out of marketing communications. Please contact us to exercise these rights.
7. Retention
We retain personal information for as long as necessary to respond to enquiries, manage customer conversations, and meet legal or operational requirements. Uploaded enquiry files are treated as temporary sales assets and are scheduled for deletion after 90 days unless we need to keep them longer for an active project.
8. Children's Privacy
Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by updating the date at the top of this policy or by other appropriate means.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Not Just Neon
Email: hello@notjustneon.co.uk
Support hours: Mon-Fri 9am-5pm